Last updated: 14/10/2025

This Privacy Policy explains how 4ffinity (“we,” “us,” “our”) collects, uses, discloses, and protects your personal information when you use our website, www.4ffinity.com.au, and our services. It also outlines the choices you have regarding your information and how you can access and update it.

Personal Information We Collect

We may collect the following categories of personal information:

Contact Information: name, email address, mailing address, phone number
Billing Information: payment details (e.g., credit card number), billing address
Unique Identifiers: username, account number, password
Preferences Information: product or service preferences, order history, marketing preferences, wish lists
Business Information: company name, company size, business type, role/title
Demographic Information: age range, education, gender, interests, postcode
Technical/Usage Data: IP address, browser type, device identifiers, referring/exit pages, operating system, pages viewed, and general website usage analytics

How We Use Your Information

We use your information to:

• Fulfill and confirm orders or bookings

• Assess your business needs and recommend suitable services

• Provide requested product or service information

• Send service updates, product updates, or warranty information

• Respond to inquiries and provide customer support

• Manage your account and user access

• Send newsletters and marketing communications (where permitted)

• Improve our website, services, and marketing

• Conduct research and analysis

• Personalize content and recommendations

Legal Basis (Australia)

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we rely on your consent, our legitimate business interests, and the need to perform a contract with you.

Marketing Communications and Opt-Out

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@4ffinity.com.au.

Information Sharing and Disclosure

We do not sell your personal information.

We may share personal information with trusted third parties that help us operate our business, such as:

• Payment processors and billing platforms

• Hosting, analytics, and IT service providers

• Customer support tools and communication platforms

• Shipping, delivery, or logistics providers (if applicable)

These providers may only use your information as necessary to deliver services to us and must handle it securely.

We may also disclose personal information:

• As required by law, regulation, subpoena, court order, or government request

• To protect our rights, safety, property, or that of our users or the public

• To detect, prevent, or investigate fraud or security issues

• In connection with a merger, acquisition, or sale of assets. If ownership or use of your information changes, we will notify you via email and/or a prominent notice on our website and outline your choices

• To any other third party with your prior consent

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and improve user experience

• Understand website performance and usage patterns

• Support security and fraud prevention

• Personalize content and, where permitted, marketing

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Web Beacons

We may use web beacons (single-pixel gifs) with cookies to understand usage, measure campaign performance, and improve communications. Our service providers may also use web beacons to compile aggregated usage statistics.

Links to Other Websites

Our website may contain links to third-party sites with different privacy practices. We encourage you to review their privacy policies before providing personal information.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information during transmission and once received. No method of transmission or storage is completely secure. If you have questions about security, contact info@4ffinity.com.au.

If you make purchases through a third-party checkout or shopping cart, their privacy and security practices will apply. Please review their policy before providing information.

Data Retention

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. To cancel your account or request that we stop using your information to provide services, contact info@4ffinity.com.au.

Access, Correction, and Your Choices

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. To do so, contact info@4ffinity.com.au. We will respond within a reasonable time and in accordance with the APPs.

If we refuse your request (for example, due to legal grounds), we will provide reasons and outline complaint options.

Widgets, Blogs, and Community Features

Our site may include widgets or embedded features from other companies. These may collect personal information and set cookies to function. Information collected by third-party widgets is governed by the third party’s privacy policy.

If our site includes public blogs or forums, any information you post can be read, collected, and used by others. Please use caution when sharing personal information in public areas.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us personal information, contact us so we can delete it.

International Transfers

Our service providers may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the APPs.

Making a Privacy Complaint

If you have a privacy concern or complaint, contact us at info@4ffinity.com.au. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). See www.oaic.gov.au for details on how to lodge a complaint.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices. If we make material changes, we will notify you by email (to the address in your account) and/or by posting a prominent notice on our website prior to the change taking effect. Please review this page periodically for the latest information.

Contact Us

4ffinity
Email: info@4ffinity.com.au
Website: www.4ffinity.com.au
Postal address: SUITE 344 UL 40
1341 DANDENONG RD
Chadstone VIC 3148
ABN 62 689 247 345